Why do we help in the first place
Why do we help new users to solve the issues they encounter? Why do we spent hours with searching, trying, and experimenting? Why are we so zealous and so committed? Because the idea behind all this work is worth it. Because we sense and feel there is something greater than only kernels, updates and packages. Because Ubuntu is not an Operating System. It is a way of life. It is a link to the world. It is a link to people. It is a worldwide connection, based on such principles like Respect, Freedom and Collaboration. (see Code of Conduct )
How can you get help
Assuming you have dared the most important step, that is you have realized you want to use Ubuntu as your daily operating system, you will probably ask, "What now? Am I alone?" And here you will be struck for the first time by the immense power Ubuntu has to offer. You will find help here:
This should be the starting point of your journey. Read the basic documentation carefully. Many issues will be solved by a solid understanding of the base of the Linux system.
- [[UbuntuHelp:|Community Ubuntu Documentation]]
If you want get more direct and specific pieces of information use this service. This documentation is updated by us, the daily users of Ubuntu. So you will probably find you problem documented here and also explained how to fix it.
The Ubuntuforums are an amazing source if wisdom. By registering and joining the forum you will gain access to an invaluable source of information. One user is often lost. But the whole community will find a way. Special teams like the Beginners Team, the Unanswered Post Team or the Hardware Team and also all other users with their unique and therefore priceless knowledge will rush to answer your questions. "Our doubts are traitors, and make us lose the good we oft might win, by fearing to attempt". - ( Measure for Measure Quote Act I, Scene IV). William Shakespeare No question will be ignored or stigmatized as stupid. We were all novices someday in the past. It is our aim to make you a proficient user of Ubuntu.
Quality of Help Enhancement
Some thoughts for helpers and the users seeking help: After reading some (quite a lot of threads) in this Absolute Beginners Section I realize there are two sorts of threads.
- Recurring Issues
- Unique Issues
The Unique Issues must be read as if it were your first day in the Linux World. You must forget every standard procedure and search for new ways, start being creative. Ask intelligent new questions which will guide the new user and also you as the helper to the core of the problem. The Unique Issues are the threads which will bring you knowledge to a higher level. Because when you stand still, not moving, only copy this paste that, your brain also makes a break. Sometimes this is very relaxing. But it should not become your target state. But there are also the Recurring Issues. Issues which are well known by the helpers which spent some time in this forum. This is the salient point of this thread. As the seeker of help start your thread with some input, so we can suggest a solution based on facts not on stories. Also use a descriptive title for your new thread. "Help me, I am a new user, and hit the wall" is bad. "Wireless Broadcom 4311 Connectivity Issue" is good. Another important point is that I do not want to write a guide how to solve every problem. I just want to stress the importance of being as exact as possible without to degenerate to a robot. Please feel free to add your advices and suggestions, your important and recurring starting commands, your first ideas. I hope this small thread will help to improve the great service this forums offers.