UbuntuHelp:ReportingBugs
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Ubuntu uses Launchpad to keep track of bugs and their fixes. To file a bug you first need to create an account.
目录
Reporting bugs
The easiest way to report a bug is with the Apport application. When an application crashes, apport starts automatically and opens an appropriate bug for you to complete in Launchpad. This procedure will provide our developers with rich debugging information that will make it easier for them to fix the problem.
If you want to report a bug on an application that is running and responding, you can access the same apport functionality from the Help menu via Help -> Report a problem. This method is preferable than filing a bug directly at the Launchpad website because of the debugging information it attaches, even for user interface bugs.
Apport is available for Ubuntu 6.10 (Edgy Eft) and later versions.
Filing from the command line
apport-cli -f -p PACKAGE
Lets you file a bug against a known package and automatically include all the useful debug information. Use
apport-cli -f -P PID
If you want to file against a running program with a known Process ID (PID) (see System -> Administration -> System Monitor).
Filing bugs at Launchpad.net
If for some reason you cannot file a bug through the Apport tool you can file one via Launchpad (Apport is not available on version 6.10 and older). When doing so please ensure that you have determined which package it should be filed against. Read 'finding the right package' for guidance.
Writing a useful report
Fill in the description field with as much information as you can, including the release of Ubuntu you are using and steps for someone else to recreate the bug. It is better to have too much information in the description than not enough. Only describe a single problem per bug report so that each can be followed up on in detail. If you experience several issues file separate reports. Add supporting attachments to explain or help others reproduce your bug. This might include a screen shot or video capture of the problem or a sample document that triggers the fault. You can only add attachments after the bug has been filed with a title and description. Use the Add a comment/attachment at the bottom of the page. For anything hardware related, give precise details about your hardware. Attaching the output of "lspci -vvnn" and "dmesg", after a fresh boot, will help a lot.
When not to file a bug
- Support requests should go to support requests in launchpad, the Ubuntu forums, the #ubuntu channel on the Freenode IRC server, or the ubuntu-users mailing list.
- Feature and policy discussions (including suggestions to change defaults) should be discussed on the ubuntu-devel-discuss mailing list.
- Development ideas should be discussed on the ubuntu-devel-discuss mailing list.
- Already filed - Please check if it has already been reported by searching through the existing bugs and the release notes for your release of Ubuntu 6.06 (Dapper Drake), 6.10 (Edgy Eft), 7.04 (Feisty Fawn), 7.10 (Gutsy Gibbon).
Getting advice
If you need help in finding the right package or providing appropriate information ask someone on #ubuntu-bugs on the Freenode IRC server or on the bugsquad mailing list.
Further reading
See this guide for general information on writing a good bug report. If you need help with debugging a problem, see DebuggingProcedures.
