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1. title How to Get Help

Introduction

So, you're having a problem with your Ubuntu system. Don't panic! This page provides some starting points where you can find help.

Before asking for help

• [[1]] - Read the official Ubuntu documentation.
• Read Common Questions. Some of the most common issues are already addressed there. Read those first!
• Read the Ubuntu community documentation wiki.
• Search the wiki using the search box at the top right of the page. One of these documents may contain an answer to your question, or give you clues about where to look. Click the Titles button to search in titles. Click the "Text" button to force a full-text search if the Title search does not find what you need.
• [Web Forums]: the Ubuntu forum, where users ask and answer questions. It is very likely that any problem you have will have already been asked and answered there.
• [Official Ubuntu User Email list] - Search the mailing lists! Someone may have already asked your question and received an answer.
• Search [[2]]. You may have encountered a known bug. Information about workarounds and package updates can be found in Launchpad. If you find a bug which corresponds to your problem, please add comments to the bug if you have information which is not already recorded there. Instructions on filing bugs can be found at the bottom of this page.
• There is several IRC chats on which to get help, mainly on irc.freenode.net. The most popular chat to ask for general Ubuntu help is #ubuntu. Remember to be patient in the chats, especially #ubuntu. Most of them get very busy during the day, so wait about 2 minutes until you repost your question. Eventually someone is sure to help you.

Unofficial Ubuntu links

Following is a selection of unofficial Ubuntu resources on the web, offering general information on Ubuntu. If you can not find what you are looking for in the official resources, you might find it here.

• [Document Storage Facility] - A centralized archival repository for information that is produced on the forums; a public forum library and knowledge base.
• [the Web]. You may find information from other sources as well. A global web search is a good place to start.
• [Blog] - Not quite everything about Ubuntu, but close.
• [Geek] - Ubuntu Howtos, Tutorials and Articles.
• [Tutorials] - Ubuntu Tutorials.
• [Ubuntu Tutorials] - Simple Ubuntu tutorials for Ubuntu Admins and Users.
• [Video Clips] - Video clips that show how to accomplish common tasks in Ubuntu. Great for users who are completely new to Ubuntu.
• [Tips] - A collection of tips and tricks for Ubuntu. Searchable, and indexed by topic, distribution, and difficulty.
• [Tips and Helps] - Helps and Hints for Novice Ubuntu Users

Debian links

Ubuntu is derived from [GNU/Linux]. Find more information about Debian here.

• [Documentation Index]
• [Documentation Project Users Manuals]
• [Tutorials and Articles] - Debian System Administration Resources and Tips

Gnome and KDE links

Ubuntu uses Gnome as the windowing system, Kubuntu uses KDE. Find more information here.

• [to use Gnome]
• [Documentation]

General Linux links

Following is a selection of general Linux resources on the web.

• UsefulDocumentation - Useful documentation not specific to Ubuntu from External sites.
• [Desktop Survival Guide]
• [Command] - Good basic command-line tutorial.
• [[3]] - Beginner friendly command-line information.
• [Linux Documentation Project]
• [Linux] - Website for beginning Linux users.
• [Gazette] - Making Linux just a little more fun!
• [About Linux] - Tips and Tricks about using and administering Linux.
• [- Linux] - The open source howto development web site.

How to ask for help

If none of these resources led you to a solution, take a moment to formulate your question before asking for help. This is important! If your question is unclear you are less likely to receive answers. If someone does reply they may need to ask for more information in order to help you. This process requires time and effort on both parts which could otherwise be avoided. Here are some simple ideas which will help you to ask your question effectively:

• Describe your problem clearly and precisely. Explain what you did, and what you saw when you did it.
• If you have received an error message, reproduce it exactly as it is shown on the screen, for example via cut-and-paste or a screenshot.
• Whenever possible, provide a step-by-step procedure which would allow anyone to see the problem for themselves. Given this information, most bugs are much easier for developers to isolate.
• Avoid making assumptions about what the problem might be, since this may greatly confuse the issue if you are mistaken.
• Don't ask whether it is OK to ask a question. Go ahead and ask! One question is better than two.
• Along the same lines, don't ask whether someone will help you. If someone is willing to help you, they will respond to your question when you ask it.

A more detailed discussion of these and related ideas can be found here: [To Ask Questions The Smart Way] (Note: Don't ask authors Eric & Rick about Ubuntu, they are not Ubuntu help resources.)

Where to ask for help

IRC

IRC is the fastest way to get help, because you can converse live with other users about your problem.

• https://wiki.ubuntu.com/IRCResourcePage

When on IRC, remember you may be talking to someone who is a lot older or younger than you, or from a different culture. It is an interesting place, if you watch what is going on for a few minutes you may find that you can get a better response. The people in these channels are volunteers. Please be aware there are a lot of questions, but perhaps only a few who might know the answer and be available for you.

Mailing lists and Forums

The mailing lists and forums are discussion groups where users can correspond and hold longer conversations.

• Mailing lists: http://www.ubuntu.com/support/community/mailinglists
• Forums: http://www.ubuntu.com/support/community/webforums (See UbuntuForums for more details.)

Qunu.com Experts

You can get free live help from the qunu.com experts at [[4]].

Following up

Hopefully after following this procedure you will have arrived at a solution to your problem. However, there may still be work to be done. Perhaps you did not find your answer easily, and arrived at it only after much searching, or by receiving a direct answer from someone else. If so, think about how to make that information more readily available to the next person who encounters a similar problem. Perhaps a new entry in the FAQ, or a Howto article. (See the Wiki Guide.)

If you think you have found a bug

The ReportingBugs page will guide you on how to report it so that it can be fixed.

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