UbuntuOne/FAQ

翻译人员:

pityonline

Account 帐户

General 概览

How do I add my computer? 如何添加一台电脑？

The process for adding your computer is available at the Ubuntu One setup page.

The instructions below provide workarounds to try in case you run into problems with the steps linked to above.

---

向 Ubuntu One 添加电脑的教程已撰写 设置教程

如果遇到问题，请参照下面的说明：

10.10 (Maverick)

Make sure you have all the latest updates on your computer. Open System->Administration->Update Manager, click the "Check" button, and if there are updates to install, click the "Install Updates" button. Once all the updates are installed, follow these steps:

1. Open System->Preferences->Passwords and Encryption Keys
2. Under "Passwords", right-click on Ubuntu One and select Delete
3. Open Applications->Accessories->Terminal and run:

killall ubuntu-sso-login
u1sdtool -q; u1sdtool -c

That command should cause the Ubuntu One SSO dialog to appear. From there you can either sign up for a new Ubuntu One account or add your computer to an existing Ubuntu One account.

---

首先确定你已把系统更新到最新状态。打开系统－系统管理－更新管理器，点击“检查”，如果有可用更新，点击“安装更新”。待系统更新完毕，执行以下步骤：

1. 打开系统－首选项－密码和加密密钥
2. 在“密码”选项卡中找到 Ubuntu One，点击右键，删除
3. 打开应用程序－附件－终端，执行：

killall ubuntu-sso-login
u1sdtool -q; u1sdtool -c

以上命令可调出 Ubuntu 单点登录窗口，在此可输入你的（新）帐户或添加你的电脑到已存在的帐户下。

10.04 LTS (Lucid)

Some users have reported problems with finding the "Add Your Computer" button in this process. We believe this is due to the Ubuntu One Preferences application (step 1) not launching your default web browser (quickly enough... or at all) in order to proceed to step 2. If performing step 1 does not open your web browser (or a new tab if you already have a browser open) within a few seconds, please

1. Close the Ubuntu One Preferences application window (if it's already open)
2. Open your Terminal (located in Applications >> Accessories) and type the following:

u1sdtool -q; killall ubuntuone-login; u1sdtool -c

This should force a web browser to open and put you at step 2 of the process. This is a temporary measure so users can get up and running quickly.

If the steps above do not solve the problem for you, it's possible your network connection is managed by something other than Network Manager (USB modem, WICD, etc.) and Network Manager is still installed and running on your computer. If this is the case, Network Manager will either need to be removed or [[1]]. The reason for this is because Ubuntu One first checks with Network Manager to see if there is a connection. If Network Manager is running but doesn't have a connection it tells Ubuntu One that and Ubuntu One waits for a connection to be made before moving forward.

---

有用户报告了在执行过程中找不到“添加你的电脑”按钮的问题。我们认为，这是因为 Ubuntu One 首选项（第一步）没有启动默认浏览器（过慢或根本没有启动）而无法进行第二步。如果几秒内没有打开浏览器（或者已打开的浏览器的新选项卡），请：

1. 关闭已运行的 Ubuntu One 首选项窗口
2. 打开终端（应用程序－附件－终端）输入：

u1sdtool -q; killall ubuntuone-login; u1sdtool -c

这样将强制打开浏览器并把你带到第二步，这样可使用户马上打开并运行 Ubuntu One。

如果以上步骤不能解决你的问题，可能是你的网络连接是由非 Network Manager （如 USB 连接，WICD 等）所管理，而 Network Manager 同时也在运行。如果是这种情况，应该删除或者 禁用 Network Manager 。这样做是因为 Ubuntu One 会优先检查 Network Manager 是否已连接，如果 Network 处于链接状态但不能访问互联网，会反馈给 Ubuntu One，Ubuntu one 会在进行下一步前一直处于等待连接状态。

I removed my computer, how do I add it again? 我删除了一台电脑的连接，如何重新添加？

Ubuntu 10.10 (Maverick) users

1. Open System->Preferences->Passwords and Encryption Keys
2. Right-click on the entry "Ubuntu One" and select "Delete"
3. Open System->Preferences->Ubuntu One and it should prompt you to re-add the machine

---

1. 打开系统－首选项－密码和加密密钥
2. 在 "Ubuntu One" 上点击右键，选择删除
3. 打开系统－首选项－Ubuntu One，会提示重新添加电脑

Ubuntu 10.04 LTS (Lucid) users

1. Open Applications->Accessories->Passwords and Encryption Keys
2. Right-click on the entry "Ubuntuone token for https://ubuntuone.com" and select "Delete"
3. Open System->Preferences->Ubuntu One and it should prompt you to re-add the machine

---

1. 打开应用程序－附件－密码和加密密钥
2. 找到 "Ubuntuone token for https://ubuntuone.com" 点击右键，选择删除
3. 打开系统－首选项－Ubuntu One，会提示重新添加电脑

How can I update my email address? 如何更新我的 Email 地址？

You can update your email address via the Ubuntu One web site:

1. Open [[2]]
2. Click "edit" next to your email address
3. Click the "Manage email addresses" link under the email address drop down menu
4. Under "Add Email Address", enter your email address and click "Add Address"
5. Check your email inbox for a message to confirm your new email address
6. Once confirmed, select the new email address from the email address drop down menu

---

可以登录 Ubuntu One 网站更新你的电子邮件地址：

1. 打开 帐户
2. 点击电子邮件地址旁边的 Edit 按钮
3. 点击电子邮件地址下拉菜单下面的 "管理您的电子邮件地址"
4. 在 "添加电子邮件地址" 下面输入你的邮件地址，点击 "添加地址"
5. 查看你的收件箱是否收到一封验证邮件
6. 验证成功后，从电子邮件地址下拉菜单中选择新的邮件地址

How do I downgrade or cancel my Ubuntu One account? 如何降级或注销我的帐户？

Do you want to either downgrade or cancel you Ubuntu One plan? Both the downgrade and cancel options are available in the [[3]] area. Click on "View details or make changes" and you will find links to downgrade or cancel your subscription.

---

如果需要给你的 Ubuntu One 降级或注销帐户，请访问 帐户 点击帐户容量旁边的 View/Edit，在跳转页面上可以找到降级或注销帐户的选项。

How do I recover or change my password? 如何找回密码或更改密码？

Ubuntu One uses Ubuntu Single Sign-On (SSO) for user accounts. If you've forgotten your password, go to https://login.ubuntu.com/ and select the "Forgot your password?" link. This will take you through a process of recovering your password.

If you need to change your Ubuntu SSO password, login to https://login.ubuntu.com/, type your new password twice, and click the "Update" button.

---

Ubuntu One 使用 Ubuntu 单点登录系统，如果你忘记了密码，访问 https://login.ubuntu.com/ 点击 “忘记密码” 会引导你找回你的密码。

如果你需要更改 Ubuntu One 的密码，登录 https://login.ubuntu.com/ 输入两次新密码，点击 “更新” 即可更改密码。

Can I add multiple computers to my Ubuntu One account?

Yes. In order to add multiple computers to your Ubuntu One account you need to follow the [instructions]. Use the same Ubuntu One account to setup each computer and they will be setup on the same account.

How do I update the credit card on my account?

Go to https://one.ubuntu.com/account/ and click on the "View/edit" link. On the next page click on the "Manual Payment" link and enter a new card there. This card will be used for all future monthly billings.

How do I change from paying monthly to paying annually or vice versa?

You’ll need to cancel your plan, wait for it to expire at the end of your billing cycle and then sign up for the new plan, either monthly or annual. We’ll be improving this process soon so you don’t have to worry about cancelling and then signing up later for the other plan.

50 GB Plan

What happens to my 50 GB plan?

If you’re happy with your 50 GB plan then you don’t need to do anything at all. You’ll get the same service as before for the same price.

If you’d like to start using our new 20-packs, you’ll need to cancel your 50 GB plan. The 50 GB plan will continue to be active until the end of the billing cycle. Once the billing cycle is up, you can sign-up for the 20-packs. Don’t worry, we’ll be improving this process soon.

If you want to sign up for Ubuntu One Mobile to get streaming music to your mobile devices, then you can add this to your account. No need to cancel your 50 GB plan.

Can I still get the 50 GB plan?

No. We’ve replaced the 50 GB plan with 20-packs (20 GB of storage) and our Ubuntu One Mobile plan. Based on customer feedback, we believe these new options will satisfy more people and provide some flexibility that wasn’t available in the old 50 GB plan.

20-Packs

How do I upgrade my storage space?

If you are on the free plan then you can add more storage by going to https://one.ubuntu.com/plans/#storage_panel Click on the button to add as many 20-packs you want and then proceed to go through the checkout process.

If you already have at least one 20-pack, then you can add more storage by going to https://one.ubuntu.com/plans/#storage_panel Click on the button to add as many 20-packs you want and then press the checkout button. Since we already have your payment on file, you won’t need to enter those details again.

If you have the 50 GB plan you’ll need to see the FAQ titled, “What happens to my 50 GB plan?”.

How do I downgrade my storage space?

If you still want at least one 20-pack of storage, then you can downgrade your storage by going to https://one.ubuntu.com/plans/#storage_panel and removing the 20-packs you don’t want. After that, click on the “Checkout” button to complete downgrading your storage.

If you want to go back to the free plan, then you you need to go to https://one.ubuntu.com/account and click on the “View/Edit” link next to your plan. From there you can click on the “Downgrade your subscription to: 2 GB” link to go back to the free plan. You’ll still have more than 2 GB of storage until your current billing cycle is complete. After that you will be limited to 2 GB.

What happens when I upgrade my storage space?

You will get your additional storage space immediately. You will be billed a prorated amount for the remainder of the billing cycle. In the next billing cycle you will pay the regular price for the number of 20-packs you have.

What happens when I downgrade my storage space?

When you downgrade your storage space you will have all the space available until the next billing cycle. Once the new billing cycle starts you will be billed for and have less storage space available.

How much storage can I get?

As much or as little as you want, 20 GB at a time.

---

Ubuntu One Mobile

What’s included in Ubuntu One Mobile?

Ubuntu One Mobile includes the following features

• Mobile music streaming - [[4]] and Android-only
• Mobile contacts sync - [[5]], Android, Blackberry, and 1000s of other phones

Music Streaming

Can I stream my existing music to Ubuntu One or can I only stream music that I purchase in the Ubuntu One Music Store?

You can stream all of your own music as well as any music that you buy from the Ubuntu One Music Store. As long as it's an MP3 file and it's in your personal cloud, it can be streamed to your mobile phone.

How do I move my existing music to Ubuntu One?

The easiest way is to right-click on the folder where your music is stored (probably ~/Music) and choose “Synchronize This Folder”. This will start the process of initially uploading your music to your Ubuntu One personal cloud. It may take a while for large music libraries and may require additional storage.

Do you support playlists?

Ubuntu One mobile music streaming does not support creating playlists at this time. How do you know about a file’s artist and album information? As soon as MP3 files are added to your personal cloud, our server software scans the files for ID3 tags (artist, album, song title, track #, song duration, etc.). When it completes each one, they'll appear as a streamable file on your mobile phone.

What audio formats are supported?

We currently only support streaming MP3 files. We are evaluating methods to increase support for OGG, AAC, FLAC, and other audio formats.

What is the bit rate of the music streaming?

Music is streamed at your file’s bit rate. We are retaining the quality of your high fidelity audio files by not downsampling the bit rate. Our Android app supports preloading and song caching so large file sizes should not affect the listening experience.

Does music streaming require Wi-Fi?

Music streaming works over Wi-Fi and 3G (or faster) connections.

Where can I get the apps for mobile music streaming?

Apps will be available in both the iPhone and Android marketplaces very soon. You will be able to find them by searching for “Ubuntu One Music.”

Will the iPhone and Android apps be free?

Yes. We don’t expect users to have to pay for an app that works with our subscription service. There are great paid options available though, like iSub for the iPhone, that should work with our streaming service as well as others. We do not provide customer support for these applications and may not support all of their features.

Why can’t I see music files that are folders shared with me?

We currently don’t support streaming audio files in shared folders. In order to stream these files, you will need to copy them to one of your own folders.

I see 'Unknown artist' listed with songs in it. What's going on?

Users commonly see 'Unknown artist' when they have synced aac (.m4a) files. Ubuntu One is not scanning those files for ID3 tags yet (just mp3 at the moment).The reason why you see a song title is that we make an assumption on the song title based on the filename.

Do I need to enter a credit card to try out Ubuntu One Mobile?

Yes, we require a credit card when you sign up for the free 30-day trial. You can cancel anytime during the free trial period and your credit card will not be charged. After the 30-day trial, we will start billing your credit card for the service.

Do your apps integrate with last.fm?

Currently, only Ubuntu One Music for Android supports [Scrobbling]. To use, install and set up a scrobbling app on your phone. Then enable scrobbling from Ubuntu One Music's settings.

Can I listen with an app other than Ubuntu One Music?

The officially supported apps for Ubuntu One Mobile music streaming are Ubuntu One Music for iPhone and Android. We have designed these apps to work specifically with our music streaming capabilities and will update them as we enhance our services. They are available for free from the iPhone and Android marketplaces.

While we recommend that you use our apps for streaming music, technically, since we are using Subsonic APIs to stream from Ubuntu One, other Subsonic clients should work. We cannot guarantee that they will work, though, today and in the future as we enhance our server and our clients.

If you would like to try using alternate [streaming applications] other than Ubuntu One Music (like [[6]] for iPhone), you should use the following information in the application configuration.

1. You will need an active Ubuntu One Mobile subscription

• Use your phone credentials (not your Ubuntu One login) found at https://one.ubuntu.com/phones
• The host address to use is https://streaming.one.ubuntu.com

Remember that we do not support all of the features of applications like iSub. Please do not file bugs notifying us that something does not work if the feature is not available in the Ubuntu One Music app.

Some users listen to music through a desktop application called subAir which supports Subsonic streaming. Based on internal testing, this application will not work with Ubuntu One music streaming. It does not support https hosts. We have contacted the developer about adding that support.

Mobile Contacts Sync

How do I add and remove my phone from my Ubuntu One account?

If you have Ubuntu One Mobile (or are in the trial period), you can add and remove your phone from the service using the resources at https://one.ubuntu.com/phones/. You must be logged-in to the Ubuntu One website to add or remove your phone.

Why can't I see the Ubuntu One Contacts app in the Android Marketplace?

Make sure you have a device that is running 2.0x, otherwise you cannot see or install the Ubuntu One Contacts app for Android.

What is mobile contacts sync?

Canonical has partnered with [[7]] to extend the existing [One contacts synchronization] capabilities to support mobile phones. This new service enables paid Ubuntu One subscribers to keep all of their contacts in sync no matter what device they are using - desktop, laptop, the cloud, and now mobile phone. Thousands of phones are supported and the list of devices will continue to grow.

Why is mobile contacts sync a paid service?

We found that supporting a wide array of mobile phones was extremely challenging so we partnered with a leader in the space to develop the feature. This service costs Canonical money to provide to subscribers so we are only offering it to paid plan users.

As part of Ubuntu One Mobile, the first 30 days of contacts sync service are free. If you don't like it, you should cancel within the first 30 days to avoid having your credit card charged. If you do like it, you won't have to do anything. Your Ubuntu One Mobile service will automatically renew.

Why isn't my Android phone on the list of supported devices?

New Android phones are hitting the market at a rapid pace and difficult to say whether they are supported for sure or not before our partner, Funambol, gets a chance to test the device. If you don't see your Android device listed, then you can try to download and install the Android client found under "Funambol Sync Client for Android" at the following [[ https://www.forge.funambol.org/download/#phone%7Cpage]].

From the Ubuntu One page you can select "Other" as the phone manufacturer and model to get your login details.

How will mobile contacts sync integrate into the Ubuntu Desktop?

This new feature builds on the existing Contacts sync feature. Once your contacts have been synchronized between your computer and your Ubuntu One account, they are ready to be synchronized with your mobile phone.

The first step is to add your mobile phone to the service. You will then be given some configuration instructions for your phone. Once configuration is completed, you will be able to synchronize your contacts between your Ubuntu One account and your mobile phone.

What happens when the 30 day trial for mobile contacts sync is over?

After the 30 days trial is completed, mobile phone synchronization will be automatically disabled. All contacts will remain on your mobile phone and in your Ubuntu One account, they just will no longer synchronize with each other. You will not be charged anything for the trial. You cannot stop or re-start the 30 day trial. If you don't want to continue synchronizing your mobile phone, you don't need to do anything. If you do want to continue to synchronize your mobile phone, you will need to upgrade to the paid plan.

I have multiple phones and want to sync my contacts with them. How do I do this?

Synchronizing multiple mobile phones is a bit challenging. Different phones use different fields for storing information about a contact. We can support synchronizing multiple phones but there may be problems. We're aware of the issues and are working on solutions.

Can I export all my contacts?

You can but it's currently pretty complicated and should only be attempted by very technical individuals. You can get a replicated CouchDB with an exact copy of the information on the server. There is current not a tool for converting that database into CSV or vcard format, but we would support anyone to develop one.

Can I sync contacts to other platforms?

The Ubuntu One contacts sync feature relies heavily on a database technology called [[8]]. Evolution has already been enhanced to support CouchDB as an address book source. This is what enables easy synchronization between Ubuntu desktops and Ubuntu One. Unfortunately, not all desktop applications and operating systems work with CouchDB today. This has made it difficult to extend contacts synchronization beyond Evolution and the Ubuntu desktop.

We're excited that our technology provider Funambol enables us to extend contacts synchronization capabilities to new platforms and desktop applications. Funambol offers a Thunderbird synchronization plugin so Evolution will not be the only choice for Ubuntu users who want to sync their contact with Ubuntu One. Funambol also supports synchronization with Microsoft Outlook on Windows and the Mac OS X Address Book application. Free trial and paid Ubuntu One users will have access to this capability as part of the Mobile Contacts Sync feature. More information and software downloads can be found at [forge]. Tutorials for synchronizing Thunderbird and Microsoft Outlook contacts can be found at:

• Sync Thunderbird contacts tutorial
• Sync Microsoft Outlook contacts tutorial

We will not stop pursuing a more native synchronization capability on the Ubuntu desktop and on other platforms. We encourage anyone to support our efforts with bringing CouchDB to Thunderbird and other operating systems. Hopefully this will happen in the near future and all Ubuntu One users will have more choices for synchronizing their contacts.

How do I send log files to the Ubuntu One team?

On both iPhones and Android, go to Settings > Advanced > Send log and we'll get the logs.

---

Files

Why is it taking so long for my files to sync?

If you are syncing a folder with many files (no matter how large the individual files are), the initial sync may take a while. We will be improving performance of synchronizing folders with a lot of files during the Maverick release cycle and plan to provide users of other versions of Ubuntu with a way to get these performance enhancements.

How do I stop syncing a folder outside ~/Ubuntu One?

First try following [tutorial]. If that doesn't work then try these steps:

1. Open Applications->Accessories->Terminal and run:

u1sdtool --list-folders

1. Copy the ID of the folder you want to stop synchronizing (It will look like this: id=c7716fe9-538b-4cfc-a505-23028235622f only copy the part after "id=" by highlighting the ID and right-clicking and selecting "Copy")

1. Then run:

u1sdtool --unsubscribe-folder=PASTED-ID
u1sdtool --quit
u1sdtool --start

1. In the terminal, click "File->Open Tab" to open a new terminal tab, then run:

u1sdtool --delete-folder=PASTED-ID
u1sdtool --connect

How can I stop receiving a folder someone shared with me?

Follow the steps below:

1. Open Applications->Accessories->Terminal and run:

u1sdtool --list-shares

1. Copy the ID of the share you want to stop receiving (the part after "id=", id=XXXXXXXXXXXXXXXXXXX)

1. Then run:

u1sdtool --reject-share=PASTE-ID-HERE

1. If you want to delete the folder, you'll need to run:

sudo rm -rf ~/Ubuntu\ One/Shared\ With\ Me/Name-of-shared-folder

Can the Ubuntu One client do resumable uploads and downloads?

Currently, the answer is unfortunately "no".When the connection is cut, the client will restart from 0 any transfers that did not previously complete.It's high on the list of things to implement, though.

How do I remove a folder I previously selected to synchronize with Ubuntu One?

Sometimes you may delete a folder on your computer that you previously selected to synchronize with Ubuntu One and that folder will continue to remain on the server. To remove the folder from the server, do the following:

1. In a terminal session (Applications->Accessories->Terminal) run: u1sdtool --list-folders
2. Copy the ID (the part after "id=") of the folder you want to remove
3. Then run:

u1sdtool --delete-folder=ID-COPIED-IN-STEP-2

Can I synchronize a folder outside my home folder?

No, currently you can only select to synchronize folders inside your home directory.

What do the icons/emblems on folders and files mean?

See [tutorial].

Why is my storage usage reported wrong?

For some users, there is a known issue (LP:580230) where Ubuntu One reports an incorrect quota usage. We are working on fixing this problem.

How do I stop synchronizing a folder outside my ~/Ubuntu One folder

The easiest way is to right-click on the folder and select "Stop synchronizing on Ubuntu One". If that option is not available to you (because Ubuntu One is busy trying to synchronize the folder), you can try the following commands in a terminal session (Applications->Accessories->Terminal):

u1sdtool --list-folders
u1sdtool --unsubscribe-folder=ID-FROM-COMMAND-ABOVE

The first command should return something like this:

id=c4d1e6f9-931b-45c6-8fac-830390815242 subscribed=True path=/home/username/Documents

Copy the part that comes after "id=", which in the example above would be "c4d1e6f9-931b-45c6-8fac-830390815242" and put it in the next command where it says ID-FROM-COMMAND-ABOVE. That should stop synchronizing that folder for you.

Is there a way to let someone without a Ubuntu One account download files?

Yes! In Ubuntu 10.04 LTS, Ubuntu One supports sharing files publicly. Right click on a file already synchronized by Ubuntu One and select "Publish via Ubuntu One". Right-click on the file again and select "Copy Ubuntu One public URL". You can now paste the URL and share it with whoever you want.

Can I sync folders outside the Ubuntu One folder?

Yes! With Ubuntu 10.04 LTS, Ubuntu One supports synchronizing folders outside the Ubuntu One folder. Right click on a folder in your home folder and select "Synchronize on Ubuntu One". Open that folder up and you should start to see the Ubuntu One sync status file emblems display the sync status.

Are my files stored on the server encrypted?

No. If you are interested in having your files encrypted both on your local machine and in the cloud, you could use Ubuntu's Encrypted Home Directory feature, and only synchronize your $HOME/.Private folder, as described [[9]] ("Remote Backups of Encrypted Data" section at the bottom of the page).

Why can a computer still sync files after being removed from my account?

After removing a computer from your account, that computer will still be able to sync files until the client is disconnected from the service. The workaround for this is to remove a computer from your account and immediately disconnect the client.

Why can't I change the permissions, create, or delete folders in the Shared With Me folder?

The ~/Ubuntu One/Shared With Me folder is a special folder that holds all the folders other Ubuntu One users share with you. If someone shares a folder with you and makes that share writeable, you should be able to read, write and delete files from that folder. You cannot modify or delete folders directly in the ~/Ubuntu One/Shared With Me folder.

How do I resolve conflict files?

The way to resolve conflicts is to pick from the original file (if there is one) and the conflict file that you wish to keep and to delete the conflict file or copy the conflict file over the original one, depending on your choice.

How do you select which file you want to keep? That really depends on the kind of files you have.

.u1conflict[.NN] files are ignored by ubuntuone. So you can either leave them around or delete them if you don't need them.

What is the largest size file I can sync with Ubuntu One?

5GB is currently the largest size file you can sync with Ubuntu One.

Does Ubuntu One support symlinks or hard links?

No, Ubuntu One does not currently support symlinks or hard links. If you are running Ubuntu 10.04 LTS or higher you can synchronize folders within your home directory by right-clicking on them and selecting "Synchronize on Ubuntu One".

Why are file modified dates showing the date the file was last synchronized?

Ubuntu One does not keep track of the metadata like file modified dates, therefore the file system will see that newly synchronized files have a last modified date of the synchronization, not when the content of the file was last modified.

How can I force Ubuntu One to sync my files?

The best way to force Ubuntu One to sync your files is to disconnect and reconnect. To do this open System >> Preferences >> Ubuntu One, click on the Devices tab and click the Disconnect button and then click Connect.

---

Music Store

What happens if I go over my storage quota by purchasing music?

The music store will permit you to buy more music when you are over your storage quota. If you are over your storage quota, you will not be able to add more files to your account from your desktop or from the web until you remove enough files to get under your quota.

Why are downloaded music files stored in a hidden directory?

The Music Store downloads to a specific folder which is individually synchronised with Ubuntu One (a new feature in 10.04 Lucid), rather than to a subfolder of Ubuntu One. For technical reasons, it's not possible to have one synced folder inside another synced folder, and lots of people sync their existing Music folder, which would therefore break if we made the Music Store folder a subfolder of Music. So, the actual folder is hidden in .ubuntuone, but a symlink to that folder is created in the standard freedesktop data storage area for ubuntuone (likely to be .local/share/ubuntuone on your machine) which has a translatable name so that it can be made available in the user's choice of language.

Where do I get help?

Aside from reading this FAQ, customer support is available by clicking on the Help button in the Ubuntu One Music Store.

Why can't I burn audio CDs with music I purchased from the store?

If you're getting a message similar to file (the name of the song) is not suitable for audio or video media when attempting to burn an audio CD then you'll need to do the following:

1. Open Applications->Accessories->Terminal and run: sudo apt-get install gstreamer0.10-plugins-ugly
2. Restart Rhythmbox and quit Brasero (the CD burning software) if it's running
3. Try to burn the audio CD again

How is Ubuntu getting access to popular music?

For the Ubuntu One Music Store, our primary goals are to#provide a wide selection of popular songs to users and 2) enable Ubuntu users around the world to have access to these songs. Among the partners evaluated, we chose [[10]] because they had the largest selection of songs available without digital rights management (DRM) for the most regions around the world.

Can I merge my 7digital and Ubuntu One account?

While 7digital is our partner for the music store, existing 7digital accounts cannot be merged with your Ubuntu One account.

What desktop application will include the Ubuntu One Music Store?

The standard Ubuntu music player, Rhythmbox, will be used for the music store. We know that people still want choice in their music player application so The Ubuntu One Music Store was developed as a plug-in that can be re-used in some other music applications. We have received approval from the music labels for the Ubuntu One Music Store to be embedded within Banshee, Amarok, and a few other applications. Please contact the [One Music Store team] for information about this process and implementation support.

How is this different than Jamendo and Magnatune?

Jamendo and Magnature will remain in the Rhythmbox music player. These are both great sources for creative commons and open licensed songs. The Ubuntu One Music Store extends the catalog of music available to Ubuntu users and will include mostly songs from minor and major label artists. These are songs that you typically find on the shelves of your favorite record shop...except in a downloadable format.

What are the details about the music in the Ubuntu One Music Store?

Songs purchased through the Ubuntu One Music Store are available in high quality 256 kbps (sometimes higher) MP3 audio encoding and without digital rights management (DRM). MP3 purchases can be:

• burned to a CD any number of times
• played through any software on any type of computer that you own that supports MP3
• synced to any MP3-enabled device such as a portable music player

You may occasionally find songs in WMA format. We're working with our partner to remove these songs from the Ubuntu One Music Store. Until this is resolved, we don't recommend purchasing these songs in this format. An MP3 version can typically be found by using the store's search feature. There will be no embedded 'watermarks' of any kind on the MP3s in the Ubuntu One Music Store.

Some have asked for songs in other formats such as Ogg Vorbis or FLAC. Acquiring popular songs in this format was not possible at this time, but Canonical will continue to look for future opportunities to improve the quality of the songs found in the Ubuntu One Music Store.

What are the 'system requirements'?

If your computer can run Ubuntu 10.04, has Rhythmbox installed, can play sounds and connect to the Internet, then you are ready to use the Ubuntu One Music Store.

Will purchased songs include album art?

You'll find that most songs in the Ubuntu One Music Store will include album art. This is determined by the music labels as they provide the original files. To display album art in the music player, enable the "Cover art" plugin in Rhythmbox.

How is the store related to Ubuntu One?

An [One] account is required to purchase songs from the Ubuntu One Music Store. Ubuntu One accounts are free and come with 2 GB of personal cloud storage. Purchased songs are automatically transferred to your cloud storage, synchronized to all of your computers, and added to Rhythmbox. Customers will find a new library that contains purchases from the Ubuntu One Music Store. You can also fetch your music from your personal cloud storage through a [browser], just like all your other files.

Integrating the Ubuntu One Music Store with Ubuntu One gives consumers the security of online backup as well as convenience of auto-synchronization.

Please note that Ubuntu One synchronization does not support users who connect to the Internet through a proxy server. These users will need to download their purchases from the Ubuntu One website and manually add songs to their Rhythmbox library.

What does it mean by x downloads remaining?

The Ubuntu One Music Store's partnership with the music labels limits the number of times customers can download a purchased song from the music store to three (3). While this gives people some security in case of catastrophe, additional downloads should not be necessary as purchases are backed-up in the customers's Ubuntu One personal cloud. The initial transfer from the music store to a customer's Ubuntu One personal cloud will count as one (1) download. Any synchronization of purchased songs stored in your Ubuntu One personal cloud to any number of your computers does not count against the music store's download limit. Clicking to download again will transfer songs to your Ubuntu One personal cloud again and will deduct from the downloads remaining. Customers shouldn't need to do this though unless they delete the song from their cloud storage.

What regions of the world will be able to purchase songs?

Most popular songs are licensed by regions (basically by country). Our starting regional stores will be:

• UK - Songs from all four major and independent labels will be available for purchase in EUR.
• US - Songs from all four major and independent labels will be available for purchase in USD.
• Germany - Songs from all four major and independent labels will be available for purchase in EUR.
• EU - Songs from [Music Group] (WMG) and [[11]] will be available for purchase in EUR. Residents in Austria, Belgium, Czech Republic, Denmark, Finland, Estonia, France, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland will use this store.
• World - Songs from independent labels will be available for purchase in EUR. Unfortunately, no major labels license songs on a world-wide basis. Countries not covered by the rest of the regional stores will use this store.

Canonical will analyze usage of the EU and World stores after the 10.04 launch to decide how to grow the number of country-specific regional stores. Improving our capabilities to manage multiple stores will also play a factor in the rate of store expansion. Watch the [One blog] in the months following the launch of Ubuntu 10.04 for more information.

How do independent artists from the Ubuntu community get their songs into the store?

The Ubuntu One Music Store has great potential for the Ubuntu community and we want members to be able to contribute their own works (especially if it was produced on Ubuntu) to the store. Our partner, 7digital, works with various digital distribution companies that represent artists. Here are a few that you can contact to get your songs added to the 7digital catalog and the Ubuntu One Music Store.

• [[12]]
• [Orchard]
• [[13]]
• [[14]]
• [[15]]

I've found a bug. I have a great feature. What do I do?

Please submit bugs and feature requests to the [One Music Store project] in Launchpad. The development team monitors this area and reads all messages.

Ubuntu can't play MP3s out of the box so how will we play purchased songs?

Canonical has put effort into making the customer experience as effortless as possible. When you visit the Ubuntu One Music Store, it will detect if you have MP3 support installed. If you don't, the store will install the Fluendo MP3 plugin for GStreamer.The MP3 plugin is distributed worldwide at no charge under a license from Fluendo. An Internet connection is required.

---

Bookmarks

Why does Firefox freeze with Bindwood installed?

On Ubuntu 9.10 (Karmic) the first time Firefox is launched after Bindwood is installed, Firefox will take a little while (seconds, not minutes) to copy all your bookmarks to the Ubuntu One CouchDB database. For those experiencing constant unresponsiveness with Firefox and Bindwood, please install the Bindwood PPA for the latest fixes: https://edge.launchpad.net/~urbanape/+archive/bindwood-exp

---

Notes (Tomboy)

Why do I have to add a new computer when I want synchronize Tomboy notes?

You have to add your computer to your Ubuntu One account again with Tomboy is because Tomboy synchronizes in a different way than file sync and therefore does not use the OAuth token you have with file sync. In order to best keep track of which entries are for Tomboy vs. file sync is to append "Tomboy" to the computer name when you setup sync in Tomboy.

How can I delete all my Tomboy notes from the server?

One way to delete all your Tomboy notes from the server is to go to the web UI (https://one.ubuntu.com/notes) and delete notes there (https://wiki.ubuntu.com/UbuntuOne/Tutorials/Notes#Delete%20a%20note).

If you have a lot of notes that you want to delete from the server, then you can try this:

1. Quit Tomboy
2. Open a terminal session (Applications->Accessories->Terminal) and run:<
   >cp -r ~/.local/share/tomboy ~/Desktop/ <
   >rm -r ~/.local/share/tomboy
3. Open Tomboy (all the notes should be gone)
4. Synchronize notes: Tools->Synchronize Notes
5. Check the web site to make sure all the notes are gone: https;//one.ubuntu.com/notes
6. Quit Tomboy
7. In the terminal session run:<
   > cp -r ~/Desktop/tomboy ~/.local/share/
8. Open Tomboy (all your notes should be back)

If you want to sync all your notes back up to the server, then you can continue with:

1. Synchronize notes: Tools->Synchronize Notes
2. Check the web site to make sure all the notes are there: https://one.ubuntu.com/notes

---

General

Where can I check the status of Ubuntu One services?

Review the [One Status] page for information about service degradation, outstanding issues, and outages.

How do I file a bug report with as much useful info as possible?

File syncing or Ubuntu One Preferences problems:

1. Open Applications->Accessories->Terminal, and run:
2. !sh

echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf
sudo sed -i 's/LOG_LEVEL = logging.INFO/LOG_LEVEL = logging.DEBUG/' /usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/logger.py
u1sdtool -q;
u1sdtool -c

1. Try to reproduce the problem you're experiencing and file a bug with as much info (steps you took, what happened, and what you expected to happen) at: https://bugs.edge.launchpad.net/ubuntuone-client/+filebug
2. Run this command, replacing###### with the bug number from the step above:

apport-collect -p ubuntuone-client######

1. Run this command:

tar cjf ~/u1_logs.tar.bz2 ~/.cache/ubuntuone/log

1. Attach ~/u1_logs.tar.bz2 to the bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Ubuntu One Evolution contacts problems:

1. Open Applications->Accessories->Terminal, and run:

evolution --force-shutdown
/usr/lib/evolution/evolution-data-server-2.28 > ~/evolution_debug.log

1. Open Applications->Office->Evolution Mail and Calendar
2. Try to reproduce the problem you're experiencing and file a bug with as much info (steps you took, what happened, and what you expected to happen) at: https://bugs.edge.launchpad.net/evolution-couchdb/+filebug
3. Run this command, replacing###### with the bug number from the step above:

apport-collect -p evolution-couchdb######

1. Attach attach ~/evolution_debug.log to the bug report

Contacts or Bookmarks syncing problems:

1. Try to reproduce the problem you're experiencing and file a bug with as much info (steps you took, what happened, and what you expected to happen) at: https://bugs.edge.launchpad.net/evolution-couchdb/+filebug
2. Run this command, replacing###### with the bug number from the step above:

apport-collect -p desktopcouch######

1. Attach ~/.cache/desktop-couch/log/desktop-couch-replication.log to the bug report

Note that attaching desktop-couch-replication.log will show information about what you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Tomboy Notes syncing problems:

1. Quit Tomboy
2. Open Applications->Accessories->Terminal, and run:

tomboy --debug > ~/tomboy_debug.log

1. Try to reproduce the problem you're experiencing and file a bug with as much info (steps you took, what happened, and what you expected to happen) at: https://bugs.edge.launchpad.net/ubuntuone-servers/+filebug
2. Run this command, replacing###### with the bug number from the step above:

apport-collect -p ubuntuone-servers######

If you're requesting this log to be attached to a bug, you should provide this notice to the user:

Note that attaching the Tomboy debug log will show information about what you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Does Ubuntu One support Windows?

There is not an Ubuntu One client for Windows. Some work has been done to port the Ubuntu One Syncdaemon to Windows. If you or someone you know is interested in helping us port to Windows, please contact Lucio dot Torre at Canonical.com.

Does Ubuntu One support access behind proxy servers?

No. We are adding proxy support for some Ubuntu One features in Maverick (Ubuntu 10.10) but users behind proxy servers will currently have issues connecting to a variety of Ubuntu One services including files and contacts sync.

Can I run Ubuntu One via a command line?

No, not completely. There are Ubuntu One command line tools like u1sdtool and u1sync that provide many functions but do not allow you to run Ubuntu One without the use of a GUI.

How do I install proposed Ubuntu updates?

When there is a fix waiting for approval into the main repository that may address your problem, you can turn on proposed updates by doing the following:

1. Follow the first two sections detailed here
2. To update the Ubuntu One client, you would run the following from a terminal session:

sudo aptitude install ubuntuone-client/lucid-proposed

How do I get rid of the keyring password prompt?

There are two common scenarios where you will be prompted for your keyring password:

1. You are set to auto-login (no login prompt when you start your computer)
2. Your keyring password is different than your login password

For#1, if you want to remove the keyring password prompt, it is recommended you setup a login for Ubuntu and set the keyring password to be the same as your Ubuntu login password.

For#2 you can change the keyring password to be the same as your login password by:

1. Open Applications->Accessories->Passwords And Encryption Keys
2. Right-click on the "Passwords" folder and select "Change Password"
3. Set the new keyring password to be the same as your login password

How do I use the Ubuntu One beta PPA on Ubuntu 9.10 and higher?

From a terminal session, run the following commands:

sudo apt-add-repository ppa:ubuntuone/beta
sudo apt-get update
sudo apt-get upgrade

How do I completely remove and reinstall the Ubuntu One client software?

The following steps can be followed to completely remove the Ubuntu One client software, then reinstall, and test that the new install is working properly.

Removing Ubuntu One Client In order to completely remove the Ubuntu One client from your computer running Ubuntu 10.04 LTS, please do the following (commands prefaced with $ are to be run in a terminal session, without the $ at the beginning):

1. Run the following in a terminal session:

killall ubuntuone-login ubuntuone-preferences ubuntuone-syncdaemon
sudo rm -rf ~/.local/share/ubuntuone
rm -rf ~/.cache/ubuntuone
rm -rf ~/.config/ubuntuone
mv ~/Ubuntu\ One/ ~/Ubuntu\ One_old/

1. Open Applications->Accessories->Passwords and Encryption Keys, go to the Passwords tab, delete the Ubuntu One token
2. In a terminal session run:

sudo apt-get purge ubuntuone-client python-ubuntuone-storage*

Reinstalling Ubuntu One Client And to reinstall the Ubuntu One client software, continue by following these steps:

1. In a terminal session run:

sudo apt-get install ubuntuone-client python-ubuntuone-storage*

1. Open System->Preferences->Ubuntu One and you should have to add your computer via the web page that comes up once you login to Ubuntu One

Reinstalling the Ubuntu One Music Store When you remove the Ubuntu One Client, it will also remove the Ubuntu One Music Store from Rhythmbox (and Banshee if it is installed).

To install the Ubuntu One Music Store in Rhythmbox and Banshee, ensure that the music player application is not running. Search the Ubuntu Software Center for "Ubuntu One Music Store" and install the plugin for your preferred desktop music player. The music store should now be visible (or able to be enabled from the Preferences menu) when you re-open your music player.

Testing The New Ubuntu One Client Install And, finally, to ensure your account is working properly, do the following:

1. Put a small text file in the newly created ~/Ubuntu One/ directory and make sure that syncs correctly, if not, please report a bug by right-clicking on the Ubuntu One client and selecting "Report a Problem"
2. If all goes well this far, move the files and folders from ~/Ubuntu One_old/ to ~/Ubuntu One/ and the sync should happen

How do I upgrade Ubuntu One?

If you just want to update Ubuntu One, a quick way is to open a terminal session and run the following:

sudo apt-get update && sudo apt-get upgrade

You can also update your entire system by selecting System->Administration->Update Manager, click the "Check" button and then click the "Install Updates" button.

What security and privacy policies does Ubuntu One have?

For more information about Ubuntu One security and privacy please read the following wiki page that will have the latest information: https://wiki.ubuntu.com/UbuntuOne/Security

---

CouchDB

How do I prevent Ubuntu One from syncing all my CouchDB databases?

In Ubuntu 10.04 LTS you can limit some of the databases CouchDB synchronizes with Ubuntu One by using the Ubuntu One Preferences (System->Preferences->Ubuntu One) and click on the Services tab to see the options for disabling CouchDB databases there.

If you need control beyond that you can limit which databases Ubuntu One synchronizes with the Ubuntu One servers by setting a new key "excluded_names" in the management database within the ubuntu_one_pair_record document. To do this using Futon, you would:

1. Open http://localhost:PORT/_utils/database.html?management/_design/ubuntu_one_pair_record
2. Create a new field named excluded_names
3. Set "excluded_names" to a JSON list of the databases you DON'T want synchronized with the Ubuntu One servers (e.g. ["db1", "db2", "db3"])
4. Click "Save Document"

---

Web site

Does Ubuntu One work with Internet Explorer?

Most of the functionality of the Ubuntu One web UI will not work on Internet Explorer. We'll be fixing this during the 11.04 release cycle. Alternative web browsers that work with the Ubuntu One web site for Windows users are Firefox and Chrome.

Can I upload multiple files at one time via the web?

No. The only way to do this currently would be to compress multiple files into one file and then upload that file. Otherwise, the best way to upload multiple files is using Ubuntu.

Is the NoScript Firefox add-on compatible with Ubuntu One?

With the default rules, NoScript will not allow Ubuntu One to complete its setup properly. The workaround is to create a new SYSTEM ABE rule in NoScript:

Site LOCAL
Accept from LOCAL
Accept GET from one.ubuntu.com
Deny

This will allow Ubuntu One to complete the authorization process while not allowing other sites to access the local web server.

Does Ubuntu One work with Opera?

The ubuntuone.com web site will work with Opera in general. [known issue] with Ubuntu One and Opera is when trying to setup the Ubuntu One client for the first time. During the "Add My Computer" process, Opera 9.5+ will give a [error message] about a public web site requesting data from your computer. The only workaround for this currently is to set your default browser to Firefox in System->Preferences->Preferred Applications and then try restarting the Ubuntu One client to get through the authorization process. Once this step is completed, you can set Opera to be your default web browser once again.

How do I change the language displayed on the Ubuntu One web site?

The Ubuntu One web site is not translated into languages other than English. Eventually we'd like to add translations to the site.

KDE

Does Ubuntu One support KDE?

Ubuntu One has not developed a sync client for KDE. Our focus has been on the service foundations and a limited set of platforms (Ubuntu and some mobile platforms) so we don't have extra resources and skills to address the needs of the KDE community. We have, though, partnered with developers on other platforms to create Ubuntu One sync clients... with KDE leading the way.

Harald Sitter has generously donated his time to develop the Ubuntu One KDE sync client as a 2010 Google Summer of Code project. You can find more information about his desktop application from [blog] and the [project page]. Please help to test this application and report all bugs [[16]].

How do I install the GNOME Ubuntu One client on Kubuntu?

Although less than ideal, you should be able to get the GNOME Ubuntu One client working in KDE (Kubuntu) running these commands at a terminal session:

sudo apt-get install ubuntuone-client*
u1sdtool -c

That will install GNOME dependencies and then kick off the process to setup your computer with Ubuntu One.