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{{From|https://help.ubuntu.com/community/ReportingBugs}} {{Languages|UbuntuHelp:ReportingBugs}} Ubuntu uses Launchpad to keep track of bugs and their fixes. To file a bug you first need to [https://launchpad.net/distros/ubuntu/+bugs/+login create an account]. == Reporting bugs == === Use the menu - Try this first! === The easiest way to report a bug is with the [[UbuntuWiki:Apport|''Apport'']] application. When an application crashes, apport starts automatically and opens an appropriate bug for you to complete in Launchpad. This procedure will provide our developers with rich debugging information that will make it easier for them to fix the problem. {{https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=apport-1.png%7D%7D If you want to report a bug on an application that is running ''and responding'', you can access the same apport functionality from the Help menu via '''Help -> Report a problem'''. This method is preferable than filing a bug directly at the Launchpad website because of the debugging information it attaches, even for user interface bugs. {{https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=report-a-problem.png%7D%7D Apport is available for Ubuntu 6.10 (Edgy Eft) and later versions. {{https://help.ubuntu.com/community/ReportingBugs?action=AttachFile&do=get&target=filebug-shot.png%7D%7D === Filing from the command line === ==== Ubuntu Intrepid ==== <pre><nowiki> ubuntu-bug PACKAGE</nowiki></pre> Lets you file a bug against a known package and automatically include all the useful debug information. Use <pre><nowiki> ubuntu-bug PID</nowiki></pre> If you want to file against a running program with a known Process ID (PID) (see '''System -> Administration -> System Monitor'''). <pre><nowiki> ubuntu-bug linux</nowiki></pre> will file a bug on the Linux kernel. ==== Ubuntu 6.10 through 8.04 LTS ==== <pre><nowiki> apport-cli -f -p PACKAGE</nowiki></pre> Lets you file a bug against a known package and automatically include all the useful debug information. Use <pre><nowiki> apport-cli -f -P PID</nowiki></pre> If you want to file against a running program with a known Process ID (PID) (see '''System -> Administration -> System Monitor'''). === Filing bugs at Launchpad.net (Ubuntu 6.06) === If for some reason you cannot file a bug through the ''Apport'' tool you can file one via [https://launchpad.net/distros/ubuntu/ Launchpad] (Apport is available for Ubuntu 6.10 (Edgy Eft) and later versions.). When doing so please ensure that you have determined which package it should be filed against. Read '[[UbuntuWiki:Bugs/FindRightPackage|finding|the right package]]' for guidance. === Writing a useful report === Fill in the description field with as much information as you can, including the release of Ubuntu you are using and steps for someone else to recreate the bug. It is better to have too much information in the description than not enough. Only describe a single problem per bug report so that each can be followed up on in detail. If you experience several issues file separate reports. Add supporting attachments to explain or help others reproduce your bug. This might include a screen shot or video capture of the problem or a sample document that triggers the fault. You can only add attachments after the bug has been filed with a title and description. Use the '''Add a comment/attachment''' at the bottom of the page. For anything hardware related, give precise details about your hardware. Attaching the output of "lspci -vvnn" and "dmesg", after a fresh boot, will help a lot. == When not to file a bug == * '''Support requests''' should go to [https://answers.launchpad.net/ubuntu support requests in launchpad], the [http://www.ubuntuforums.org/ Ubuntu forums], the #ubuntu channel on the [[UbuntuHelp:InternetRelayChat|Freenode|IRC]] server, or the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-users ubuntu-users] mailing list. * '''Feature and policy discussions''' (including suggestions to change defaults) should be discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss ubuntu-devel-discuss] mailing list. * '''Development ideas''' should be posted to http://brainstorm.ubuntu.com/ or discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss ubuntu-devel-discuss] mailing list. * '''Already filed''' - Please check if it has already been reported by searching through the [https://launchpad.net/distros/ubuntu/+bugs existing bugs] and the release notes for your release of Ubuntu [[UbuntuWiki:DapperReleaseNotes|6.06|(Dapper Drake)]], [http://www.ubuntu.com/getubuntu/releasenotes/704 7.04 (Feisty Fawn)], [http://www.ubuntu.com/getubuntu/releasenotes/710 7.10 (Gutsy Gibbon)], [http://www.ubuntu.com/getubuntu/releasenotes/804 8.04 (Hardy Heron)]. If you have further information about an already reported bug, add this information to the existing reported bug, instead of opening a new one. == Getting advice == If you need help in finding the right package or providing appropriate information ask someone on #ubuntu-bugs on the [[UbuntuHelp:InternetRelayChat|Freenode|IRC]] server or on the [https://lists.ubuntu.com/mailman/listinfo/Ubuntu-bugsquad bugsquad mailing list]. == Further reading == See [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html this guide] for general information on writing a good bug report. If you need help with debugging a problem, see [[UbuntuHelp:DebuggingProcedures]]. [[category:UbuntuHelp]]
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