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{{From|https://help.ubuntu.com/community/ReportingBugs}} {{Languages|UbuntuHelp:ReportingBugs}} Software contains flaws, called bugs. To keep track of bugs and their fixes, Ubuntu uses [https://bugs.launchpad.net/ubuntu Launchpad]. '''If you want to help fixing bugs, please see HelpingWithBugs'''. === Getting started === To create a Launchpad account, go [https://launchpad.net/distros/ubuntu/+bugs/+login here]. === Reporting bugs === The first things you should look at are the following guides about deciding to file a bug or not. If you need help determining which package to file a bug about please read [http://wiki.ubuntu.com/Bugs/FindRightPackage finding the right package]. If you need help with debugging a problem, see [[UbuntuHelp:DebuggingProcedures]]. If you need help with actually filing the bug, http://www.chiark.greenend.org.uk/~sgtatham/bugs.html has quite a lot of information on how to do it properly. ==== When to file a bug ==== * You can repeat the problem * It is not a feature of the program ==== When to not file a bug ==== * Support requests should go to [https://answers.launchpad.net/ubuntu support requests in launchpad], the [http://www.ubuntuforums.org/ Ubuntu forums], the #ubuntu channel on the [https://help.ubuntu.com/community/InternetRelayChat Freenode IRC] server, or the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-users ubuntu-users] mailing list. * Feature and policy discussions should be discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel ubuntu-devel] mailing list. * Development ideas should be discussed on the [http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel ubuntu-devel] mailing list. ==== Actually filing the bug ==== So, your bug is an actual bug. The first thing you should do is check if it has already been reported by searching through the [https://launchpad.net/distros/ubuntu/+bugs existing bugs] and the release notes for your version of Ubuntu. Release notes can be found at [http://wiki.ubuntu.com/DapperReleaseNotes Ubuntu 6.06 LTS] or [https://wiki.ubuntu.com/EdgyReleaseNotes#head-7348aa0831ef34256bdd066d1d9a1d112a4afa50 Ubuntu 6.10] or [http://www.ubuntu.com/getubuntu/releasenotes/704 Ubuntu 7.04]. If it has not been reported, then you can [https://launchpad.net/distros/ubuntu/+filebug report a new bug]. Fill out a useful summary and select which program it happened in. If you do not know, read [https://wiki.ubuntu.com/Bugs/FindRightPackage finding the right package] or ask someone on #ubuntu-bugs on the [https://help.ubuntu.com/community/InternetRelayChat Freenode IRC] server. Then fill out the description with as much information as you can, including the version of Ubuntu you are using. It is better to have more information than too little. Once you have filled out the package name, summary and description, click on "Submit Bug Report". When entering your initial description of the bug it is not possible to add attachments. However, after you have clicked "Submit Bug Report" it is then possible to add attachments. Unless you are experienced, it is best if you leave the other fields blank or with their default information. You are now done with your initial report but will mostly likely be contacted for more information about your bug. * File the bug on one package only. If after reading [https://wiki.ubuntu.com/Bugs/FindRightPackage finding the right package] you still aren't positive, file it on "Ubuntu" but it may not receive attention as quickly. * Do not file it in a release (Dapper/Edgy/Feisty), just on the source package in [https://launchpad.net/distros/ubuntu/+bugs Ubuntu]. * For anything hardware related, give precise details about your hardware. Attaching the output of "lspci -vv", "lspci -vvn" and "dmesg" will help. * For display/X problems, always attach /etc/X11/xorg.conf and /var/log/Xorg.0.log. NOTE: Most kubuntu specific packages are listed [https://launchpad.net/people/kubuntu-team/+packagebugs here] ===== English error messages ===== If you are getting error messages in a language other than English, it can often be helpful to put the English version of the message in the bug report. You can do this by running the program from a terminal with "LANGUAGE=C" before its name. For example, if "sudo apt-get update" is not working properly, <pre><nowiki> LANGUAGE=C sudo apt-get update </nowiki></pre> === Bug triage === Bug triage is the act of cleaning up old bugs, solving some, and closing those which are incorrectly filed. Information on bug triage can be found at HelpingWithBugs. [[category:CategoryDocumentation]] [[category:CategoryCleanup]] [[category:UbuntuHelp]]
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